F.A.Q.s

Shipping, Delivery & Returns

Where do you ship?

We ship to most countries, however, we provide shipping costs only to the UK and the United Arab Emirates. If you do not see your delivery country please email info@herbal-essentials.com for more information.

What are the shipping costs?

All delivery times are an estimation.

FREE UK DELIVERY WITH ORDERS OVER £25

Orders under £25 are charged at £3.95

All orders are shipped by Royal Mail Second Classed and will be delivered within 5 working days

We aim to deliver orders within 7 working days.  This is subject to local delivery agents and their recommended delivery time.  For more information please email info@herbal-essentials.com.

Please note that for some countries outside of the EU or UAE you may be liable to pay local taxes and duties on receipt of your order, for which Herbal Essentials cannot accept liability. For more information please contact your local customs office.

Can I return a product?

Goods purchased from Herbal Essentials must be returned unused, as new, within 30 days of purchase date, securely packaged.  We recommend using a recorded delivery service, just in case.

Please contact info@herbal-essentials.com for more information on how to return your order, please enclose your name, address, order ID number and reason for return/exchange.

We aim to process returns within seven working days of receiving them.

If the goods are being returned because they were incorrectly supplied, we’ll refund your postage and packaging costs or offer an exchange to the value of the goods plus postage.

Other Stockists

If you have purchased through one of our stockists, you will need to visit them directly for a return or exchange.

What is the cancellation policy?

The customer can cancel their order/requested services within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

What is the refund policy?

We will refund your product as quickly as possible by sending the money back to your original payment method.

Product Questions

What is your ethos on ingredients?

Herbal Essentials is a clean beauty brand built on natural actives and botanicals drawing inspiration from the Himalayas. Our skincare products derive their efficacy from the perfect blend of ancient beauty wisdom and science. Our products have at least 90% natural origin content.

All our ingredients are listed on the individual product pages, so you can see exactly what you are using on your skin.

We do not add:

  • Mineral Oils
  • Silicones
  • Sulphates
  • Tea/Dea
  • Parabens
  • Mit
  • Urea
  • Nanomaterial
  • Soap
  • Alcohol
  • Triclosan
  • Benzophenone-3
  • Methoxycinnamate
  • Diethyl Phthalates
  • Formaldehyde

Where are your products manufactured?

All Herbal Essentials products are manufactured in France

Is Herbal Essentials tested on animals?

Herbal Essentials is not tested on animals nor do our manufacture or any third party on our behalf

Is Herbal Essentials packaging recyclable?

Yes, all our packaging is recyclable, with bottles made of glass polymer rather than plastic, and we have never used plastic microbeads in our products.

Do products contain nuts?

The following products contain nuts:

  • Moisturising Body Lotion with Shea Butter & Honey
  • Gentle Renewal Scrub with Walnut Shell Powder & Kaolin

If you have any concerns at all we advise that you consult your GP or pharmacist and show them the ingredient list before using any of our products.

Do products contain Gluten?

The following products contain Gluten:

  • Day Defence Cream with Wheat Germ Oil & Shea Butter

If you have any concerns at all we advise that you consult your GP or pharmacist and show them the ingredient list before using any of our products.

Do products contain Dairy or Lactose?

None of our products contain Dairy or Lactose.

If you have any concerns at all we advise that you consult your GP or pharmacist and show them the ingredient list before using any of our products.

Are products suitable for Vegetarians or Vegans?

None of our ingredients are animal origin except beeswax, propolis and honey.

All products are suitable for Vegetarians.

The following products are suitable for Vegans:

  • AHA Night Cream with Sugar Maple & Bilberry extracts
  • Brightening Cream with Liquorice Root extract & Aloe Vera
  • Cleansing Milk with Sweet Almond Oil & Aloe Vera
  • Day Defence Cream with Wheat Germ Oil & Shea Butter
  • Foaming Face Wash with Ginger & White Lily extracts
  • Himalayan Inspired Micellar Water
  • Miracle Cleanser with Vitamin E
  • Nourishing Cream with Apricot Oil & Aloe Vera
  • Purifying Face Wash with Neem & Hyssop extracts
  • Purifying Toner with Neem extract & Peppermint Oil
  • Refreshing Toner with Cucumber extract & Rose Water

Do products contain synthetic microbeads?

We do not use synthetic microbeads (Plastic Beads) in any of our products.

More Info

Do I have to create an account to shop?

You can place an order as a ‘Guest’. However, by creating an account, you are eligible for exclusive benefits.  Your account also enables you to shop easily without having to enter your details each time.

Do you have free samples of your products to try?

We regularly offer free samples on our social media pages and website, please add to our mailing list and follow us on social media to see the latest offers.

Subject to availability all orders are shipped with a FREE sample sachet.

Still have questions?

Please contact us through our Contact Us page or us at email info@herbal-essentials.com